FREQUENTLY ASKED QUESTIONS
How can I see the inventory in real time?
Through TWC online you can see our entire inventory in real time. You can search for a particular item by SKU or partial description and view the available quantities.
How do I check my account balance?
Through TWC online you can see your statement and download it in PDF format. Additionally, you have the information from your credit line, and you can see the invoices that are past their due date.
How can I manage my orders and check my invoice’s history?
Through TWC online you can see and download the open purchase orders and all invoices in PDF format.
How long does it take to prepare an order?
Depends on the size of the order and the time available for the number of orders received. We have 12 hours from the time when the Warehouse gets the order to prepare it. If the order is modified, is considered as a new order.
What documents should I present to the courier in order to collect the goods?
The courier company must bring a receipt, ticket, BL, etc., with their respective identification to make the deliver of the goods.
Do you do the shipping?
We only do local deliveries. When making your order, if you want us to do the shipping you should ask for the cost of it, as this varies according to the number of pallets and destination.
Does the products have warranty?
All our products have their warranty in Latin America, given by their respective manufacturers through their service centers.
Are the products original?
All products are original and come straight from the brand, also all sales are reported which have TWC numbers for goals or promotions that vendors have in countries.
How much is the minimum order?
The minimum is $1000.
What type of products do you handle?
We handle everything that is IT; however, we specialize in printing from a ream of paper to a printing plotter.
Are you located locally?
TWC only has offices in Doral and Venezuela and our team is in these countries. Our account executives travel at least every three months to countries where we have sales representatives and are in constant contact with local representatives of the brands.
Do you have local inventory?
All inventory is managed from our headquarters in Doral, FL.
3515 NW 114 Avenue, Doral, FL 33178.
Telf: +1 (305) 594-5725.
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Copyright 2014.
